Lowes Tries To Silence Sucks Site For Complaints About Lowes

from the did-someone-call-Streisand's-name? dept

We've covered a variety of cases involving so-called "sucks sites," where someone registers as a domain name the name of a company and appends sucks to the end in order to create a complaint site. Companies have often complained that these sites are trademark violations, but that usually doesn't pass the moron in a hurry test. The latest such case involves home improvement store Lowes. A guy who bought a fence from them was upset that the installers botched the job. Lowes refused to take responsibility, so he set up a site at Lowes-Sucks.com and promptly received a cease and desist from the company claiming trademark violation. While early on, a few companies were able to get sucks sites shut down, it's become a lot rarer, as judges tend to recognize that criticism is perfectly legitimate -- and no one is likely to confuse a sucks site as being endorsed by the company. In the meantime, of course, in sending out such a cease and desist, Lowes has just drawn a lot more attention to the fact that they won't take responsibility for the botched fence install. Wouldn't it have just been better for business to fix the damn fence?

Filed Under: streisand effect, sucks site
Companies: lowes

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  1. identicon
    John, 9 Jul 2010 @ 3:08pm

    Lowes and poor customer relations

    I recently had Lowes replace some kitchen counter top. The old top was fine, just that the hole for my cooktop wouldn't fit any currently made one. They took their own sweet time having an installer come out to measure, then quote, then get the material in, then install it. I had to pay everything up front. Seems the material was $500 and installation was $800. Well, the installation was terrible. Took over a week to get someone from Lowes out to look at it. They said part of the problem was humidity. Funny, since the old top had been there for 30 plus years and had no problems. They also said my cabinets weren't level. I can't say they were but, again, the old top was level and fit perfectly. Lowes has agreed to reorder the top. I believe the same installer will put this top on. I plan on having a professional on hand to look over his shoulder and if he sees anything wrong, stop him and make sure he does it right. I won't say I'll never buy anything from Lowes again, but I sure won't buy anything that involves installation. Some things I found out about Lowes installation contracts: You agree to binding arbitration if you have a problem. You can't sue. But, Lowes can sue you and you agree to pay for their attorneys plus 20%. My main gripe is that Lowes, while very quick to take my money, was very reluctant to take any responsibility for anything. They left a pamphlet saying "Lowes stands behind their installations." Bull! They are now saying that my counter top has to have a splice. They never mentioned that until it was installed and I complained about it. This has already cost them well over $1000 in sales from me with more to come as I am doing some more remodeling. I don't think they care. Another thing. I was in their store a couple of weeks ago and looked for someone to help me get down some merchandise that was high on a shelf. Never got any help. Went to Home Depot the next day and bought the same item for less. I also have some of the same dislikes about Home Depot. The only hardware store I actually like is Ace Hardware. I am always greeted when I come in the door by someone who says "May I help you?" They do.

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