Lowes Tries To Silence Sucks Site For Complaints About Lowes

from the did-someone-call-Streisand's-name? dept

We've covered a variety of cases involving so-called "sucks sites," where someone registers as a domain name the name of a company and appends sucks to the end in order to create a complaint site. Companies have often complained that these sites are trademark violations, but that usually doesn't pass the moron in a hurry test. The latest such case involves home improvement store Lowes. A guy who bought a fence from them was upset that the installers botched the job. Lowes refused to take responsibility, so he set up a site at Lowes-Sucks.com and promptly received a cease and desist from the company claiming trademark violation. While early on, a few companies were able to get sucks sites shut down, it's become a lot rarer, as judges tend to recognize that criticism is perfectly legitimate -- and no one is likely to confuse a sucks site as being endorsed by the company. In the meantime, of course, in sending out such a cease and desist, Lowes has just drawn a lot more attention to the fact that they won't take responsibility for the botched fence install. Wouldn't it have just been better for business to fix the damn fence?

Filed Under: streisand effect, sucks site
Companies: lowes


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  1. identicon
    LOWES RANT: can't give name need job TOO, 7 Apr 2010 @ 11:06pm

    Re:

    here here
    working at lowes i am proud of the job i do and try to do the best i can to give the best customer service

    but we are severly understaffed most days we work 10 hours no breaks, no lunch ...working alone.........with no relief

    my partner in lowes works equally hard and we do all we can ...but there just are not enough hours in the day ...we cover 98 hrs per week over 7 days and can only work 40 hours so if we work over time they send us on a three hour lunch or force us to leave when we have customers coming in

    ...now they want us to scrub toilets, clean the bathroom, sweep, wash the floors and dust, push carts in the parking lot, stock all the shelves no matter how high or how heavy ...all this with no break and no lunch ...and never forget we must always ask permission to have a thought ....be yelled at by fellow employees with mental problems ...zone managers with god complexes ...installed sales who are equally overworked underpaid and just plain nasty ...be ridiculed and abused by cashiers and the rumor mill....screamed at by every housewife having a bad day and needs to take it out on someone

    ...and god forbid you or your family has an emergency you get written up

    i heard of a woman taking her kid to the hospital and was written up for attendance ....another was asked as he was wheeled out on a gurny with a heart attach "what could you have done you have only been here for 15 minutes" and then was written up for taking off...

    ...and if you make a complaint you are told you must learn the LOWES way...

    And remember the borg mentality our customers have ...well i told another guy in a red vest yesterday or when i called on the phone ...so they expect somehow you should have been privy to that conversation and are irritated that you dont know like the borg all who wear the vest have the same knowledge.

    Then there are the people who are just plain stupid ....i have been asked more times than i could count ...how many square feet are in a 12 inch by 12 inch tile ...if my roomis 10 by 10 how many square feeet is that ....stupid just stupid.

    when did good customer service =abuse the sales clerk???????

    All this we are supposed to accomplish with a smile never allowing the customers to even consider we may be human ..have to eat, or pee or could possibly ourselves be having a bad day....!!!!!!

    And when all is said and done and we have done the best job possible... a customer complains about something out of our control gets a manager to take off money causing us to have to pay back the pittance we make on commissions or when the delivery guys deliver an appliance and it is dented or scratched they come in and get $$ off which those dollars come first out of the employees pockets then the stores .....it is a wonder we ever make a dime.

    We do the best we can with antiquated equipment, computer programs that are so slow dial up still seams futuristic...phone systems that don't work ..printers from the stone age...no copiers no faxes local to our work station...oh and by the way no water at your desk ...no sitting down and during impact hours you need to walk the floor asking the same 3 customers for the 1 millionth time if they need help while answering the phones and writting down in order management everything you did each and every day with every customer which must be done at the computer you are no longer allowed to sit at since its impact hours which last from 10-2 and 4 to 8
    it is all an impossible task ...so come in yell at us, abuse us, take us for granted, insult our liniage, our ethnicity, our height, our weight, our hair, our skin and tell us you would never be caught dead in one of those vests ( hot and sticky like wearing a plastic bag all day) we obviously love the abuse or we would be ex-lowes employees

    ....did you know the national average of people depressed and on some form of meds is about 35% did you know at lowes it is nearly 97 percent

    ...so yes i agree think long and hard about what it is you may want and how it is you may say it ...because if you treated a waiter or waitress the way you treat a lowes employee they would spit on your food ...

    Lunch anyone?

    BE NICE ITS FREE !!!!!!!!
    ANNONYMUS LOWES EMPLOYEE

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