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Lowes Tries To Silence Sucks Site For Complaints About Lowes

from the did-someone-call-Streisand's-name? dept

We've covered a variety of cases involving so-called "sucks sites," where someone registers as a domain name the name of a company and appends sucks to the end in order to create a complaint site. Companies have often complained that these sites are trademark violations, but that usually doesn't pass the moron in a hurry test. The latest such case involves home improvement store Lowes. A guy who bought a fence from them was upset that the installers botched the job. Lowes refused to take responsibility, so he set up a site at Lowes-Sucks.com and promptly received a cease and desist from the company claiming trademark violation. While early on, a few companies were able to get sucks sites shut down, it's become a lot rarer, as judges tend to recognize that criticism is perfectly legitimate -- and no one is likely to confuse a sucks site as being endorsed by the company. In the meantime, of course, in sending out such a cease and desist, Lowes has just drawn a lot more attention to the fact that they won't take responsibility for the botched fence install. Wouldn't it have just been better for business to fix the damn fence?

Filed Under: streisand effect, sucks site
Companies: lowes

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  1. identicon
    Capt Quahog, 18 Feb 2010 @ 6:08pm

    ~ Four Crucial Things WRONG with LOWES

    First off, as a rule, I try to stay out of any LOWES store due to past negative experience. For whatever reason, even the atmosphere in those stores is annoying.

    Went into a Lowes store in Pennsylvania just today. Was in the same shopping mall and needed a bottle of wallpaper remover. Figured to give LOWES one last chance. Needless to say, my effort was fruitless.

    Four Crucial Things WRONG with LOWES

    1.) The stores are far too big for reasonable on-foot navigation. Most of the LOWES stores that I've been in must be around 3 or 4 acres or more in size. The buildings are over-wrought enormous. Going in there and walking around on that raw concrete floors is extremely exhausting.

    2.) There's rarely any employee to be found for assistance. If you're able to find somebody, they've recently started working there and don't know anything. Have been actually directed in the totally wrong direction a couple of times.

    3.) My last three times at Lowes, I could not find the item and with legs starting to hurt from the brutally hard floors and left empty handed.

    4.) In general, the if it can be found, the selection is very limited and prices are higher than other stores. If there are bargains at LOWES, they're quite rare.

    Always seem to end up at either at the Home Depot or local Hardware store. Today was my absolute last visit to any LOWES store. Summing it up . . . LOWES sucks!

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