Lowes Tries To Silence Sucks Site For Complaints About Lowes

from the did-someone-call-Streisand's-name? dept

We've covered a variety of cases involving so-called "sucks sites," where someone registers as a domain name the name of a company and appends sucks to the end in order to create a complaint site. Companies have often complained that these sites are trademark violations, but that usually doesn't pass the moron in a hurry test. The latest such case involves home improvement store Lowes. A guy who bought a fence from them was upset that the installers botched the job. Lowes refused to take responsibility, so he set up a site at Lowes-Sucks.com and promptly received a cease and desist from the company claiming trademark violation. While early on, a few companies were able to get sucks sites shut down, it's become a lot rarer, as judges tend to recognize that criticism is perfectly legitimate -- and no one is likely to confuse a sucks site as being endorsed by the company. In the meantime, of course, in sending out such a cease and desist, Lowes has just drawn a lot more attention to the fact that they won't take responsibility for the botched fence install. Wouldn't it have just been better for business to fix the damn fence?

Filed Under: streisand effect, sucks site
Companies: lowes

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  1. identicon
    hwchouse, 5 Jan 2010 @ 3:49pm

    Terrible service from Lowe's

    I ordered 2 sliding double vinyl doors from Lowes month ago. First time they delivered only having 1 door. Called them to ask the reason and they said they will check and call me back but never call back. After at least 1 week, I got my second door delivered but this time, the screen and keylock is missing. Keep calling them, every time to call them, they said they will check and call back. However, they never called back and never having the records about the missing parts. Last week they said the screen and keylock will be sent by the provider and I should got it this week. However, when I called today, they said the items will be sent next week and deliver two days after.

    The customer service is totally suck, especially the delivery department. No one enters any request and every time, I need to repeat and repeat the same questions and ask for the same delivery. I don't know why Lowes can still exist !!!!!!!!!!!!!!!


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