Lowes Tries To Silence Sucks Site For Complaints About Lowes

from the did-someone-call-Streisand's-name? dept

We've covered a variety of cases involving so-called "sucks sites," where someone registers as a domain name the name of a company and appends sucks to the end in order to create a complaint site. Companies have often complained that these sites are trademark violations, but that usually doesn't pass the moron in a hurry test. The latest such case involves home improvement store Lowes. A guy who bought a fence from them was upset that the installers botched the job. Lowes refused to take responsibility, so he set up a site at Lowes-Sucks.com and promptly received a cease and desist from the company claiming trademark violation. While early on, a few companies were able to get sucks sites shut down, it's become a lot rarer, as judges tend to recognize that criticism is perfectly legitimate -- and no one is likely to confuse a sucks site as being endorsed by the company. In the meantime, of course, in sending out such a cease and desist, Lowes has just drawn a lot more attention to the fact that they won't take responsibility for the botched fence install. Wouldn't it have just been better for business to fix the damn fence?

Filed Under: streisand effect, sucks site
Companies: lowes

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  1. identicon
    William Haerle, 23 Nov 2015 @ 10:12am

    Re: Lowe's doesn't install anything...

    You are wrong in that the Independent subcontractors are responsible to the customer, Lowe's is still the company with whom the contract is signed. Lowe's does not vet or certify their contractors and in such a case the customer get poor work. Lowe's is still responsible.

    My story is going to Arbitration with Lowe's.

    I normally would not write on the negative,

    However I'm compelled to share my failed impact window installation. I purchased and contracted with Lowe's to install three impact windows in my home. After three failed install attempts by three different contractors and failing by the city inspectors for improper installation, they are trying to buy my silence with a full refund if I sign a "Release of Claims" oh' and they promise to get them to pass inspection even though they are damaged.

    1. Windows always arrived damaged.

    2. Contractor's mishandled and damaged them further, even to the point of voiding the factory warranty on one occasion. The hammer picture above separated the side frame from the top frame by more than 1/2",

    3. Windows failed city inspection as they could not be opened, egress requirement.

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