Lowes Tries To Silence Sucks Site For Complaints About Lowes

from the did-someone-call-Streisand's-name? dept

We've covered a variety of cases involving so-called "sucks sites," where someone registers as a domain name the name of a company and appends sucks to the end in order to create a complaint site. Companies have often complained that these sites are trademark violations, but that usually doesn't pass the moron in a hurry test. The latest such case involves home improvement store Lowes. A guy who bought a fence from them was upset that the installers botched the job. Lowes refused to take responsibility, so he set up a site at Lowes-Sucks.com and promptly received a cease and desist from the company claiming trademark violation. While early on, a few companies were able to get sucks sites shut down, it's become a lot rarer, as judges tend to recognize that criticism is perfectly legitimate -- and no one is likely to confuse a sucks site as being endorsed by the company. In the meantime, of course, in sending out such a cease and desist, Lowes has just drawn a lot more attention to the fact that they won't take responsibility for the botched fence install. Wouldn't it have just been better for business to fix the damn fence?

Filed Under: streisand effect, sucks site
Companies: lowes

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  1. identicon
    cant give name need my job for famlies health insu, 7 Nov 2009 @ 5:27pm

    I am a installed sales dept manager. I have read most of hte comments submitted here. I must say the following. I am way under paid to deal with what I deal with on a daily basis. Customers are sometimes right, we have some installers who could care less what the craftsmanship of thier work is in the end. However, I have some installer who take grat pride in thier work. I also have some custoemrs who take the samllest issue and run with it, in hopes to get some type of "compenstation" back. What the general public does not understand is I have myself and one other person in my office to handle an average of 210 customers projects a day. My office had to keep the custoemr informed of the projects process, stay on the isntallers who are not scheduling and or callling the custoemrs as the should, when we get the schedules, call the custoemr again to confrim the scheule dates. Then call after the install is compelted to ensure they are satisfied with the end result. So many things can go wrong in the process. From the installer giving the wrong measuremnts to have the salesman order from to the manufacture sending out the wrong color or size, or constantly putting the product on backorder. When any of the above and so many other possibilites that I would have to write for a decade to explain all the things that can happen, I am the one who gets to appologize to the customer, keep them calm, make it as right as possible. I do care about my customers, even though over the last few years corp office has decieded it is a wise idea to take three full time possitions from our office and add half agian the paper work and leagal orentated workload to the remaining posistions, allowing no overtime in which to complete your tasks. I often feel my hands are tied behinde my back and i am not given a fair chance to provide the custoemr service Lowes states in all of our meeting and commercials they want us to provde. To top all of this off I get cursed at nearly everyday by a customer who feels slighted by Lowes. I wonder if any of them are reading this and ask themselves, if the roles were reversed and I called cusing at you if you would put me at the top of the mountian of issues you are trying disperatly to resolve or on the bottom? Further moore my pay is so unfair, I promise the average wage I have seen reported on here would be a pray answered if it was true to my paycheck. So my point is there is wrong on all sides, but I am an employee who cares, even if it does not always show becuse of unseen cercumstances the public does not see.

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