Lowes Tries To Silence Sucks Site For Complaints About Lowes

from the did-someone-call-Streisand's-name? dept

We've covered a variety of cases involving so-called "sucks sites," where someone registers as a domain name the name of a company and appends sucks to the end in order to create a complaint site. Companies have often complained that these sites are trademark violations, but that usually doesn't pass the moron in a hurry test. The latest such case involves home improvement store Lowes. A guy who bought a fence from them was upset that the installers botched the job. Lowes refused to take responsibility, so he set up a site at Lowes-Sucks.com and promptly received a cease and desist from the company claiming trademark violation. While early on, a few companies were able to get sucks sites shut down, it's become a lot rarer, as judges tend to recognize that criticism is perfectly legitimate -- and no one is likely to confuse a sucks site as being endorsed by the company. In the meantime, of course, in sending out such a cease and desist, Lowes has just drawn a lot more attention to the fact that they won't take responsibility for the botched fence install. Wouldn't it have just been better for business to fix the damn fence?

Filed Under: streisand effect, sucks site
Companies: lowes

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  1. identicon
    DJD, 2 Nov 2009 @ 6:42am

    The Refrigerator Story.

    At my local Lowe's, late July 2009 for duct tape and a dish drainer. Nothing more. Browsing through the refrigerators on a whim, I spotted a lovely French door Maytag with a huge lower price tag on it, toward the back of that appliance section. At closer range, one could clearly see the eight inch indentation in the right side door. After opening all the doors and drawers, and finding nothing further wrong, I sought the salesperson for some help and guidance.

    The gentleman assured me it was a brand new machine, 'damaged during either shipping or unpacking. But who would want a 'frige like that - with that dent in the stainless? *That* is the only reason it is priced so far below it's usual price." I asked him if everything worked - the lights, the ice and water maker/dispenser and he assured me - twice - it was a brand new machine, that everything worked; and that the ONLY reason it was back here with a handwritten price tag on it was because of the dent in the stainless door.

    I was sold. Purchased the refrigerator - which, the salesman assured me came with "the standard one-year manufacturer's warranty", but I purchased an additional three-year service plan, just in case. I'm a single mom and never would have been able to buy this appliance (1) at full price [$2,500 approx] nor (2) would be able to afford expensive repairs. I thought I was being smart and covering any possible challenges. Paid for delivery, the extended service plan and the frige and went on my way.

    A week later it was delivered and plugged in. The water line, however, could not be installed then as my plumber was not able to come to the house until the electrical was done, and that couldn't happen before the cabinets were done.

    After two months of using the 'frige as a cooling device and nothing more, the water was finally hooked up.

    And it didn't work at all.
    So, I called Maytag directly and this is what the nice lady on the other end told me (in a nutshell):

    I am the third owner of this "brand new" Maytag French Door Refrigerator; the second owner lived just south of me and they purchased it in April 09 and returned it a month later in May - with a service call to their home during that time - the complaints were that the light didn't go on and none of the water/ice features worked.

    The best is that the "standard one year manufacturer's warranty" - good from the date of purchase, began on the date of the VERY FIRST purchase and had actually expired in April of this year, 2009! The second owner's didn't have a warranty either!!

    So what leg do I have to stand on now?! I have no idea how to proceed with this because I've owned this contraption since late July and discovered it doesn't work as the "brand new" appliance I was told I was buying about three months later! It's a used, broken machine.

    I have never been so taken advantage of - and I asked all the questions of that sales person and he LIED to my face and charged for delivery of this icebox that doesn't work as sold.

    WHAT do I do?!

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