Lowes Tries To Silence Sucks Site For Complaints About Lowes

from the did-someone-call-Streisand's-name? dept

We've covered a variety of cases involving so-called "sucks sites," where someone registers as a domain name the name of a company and appends sucks to the end in order to create a complaint site. Companies have often complained that these sites are trademark violations, but that usually doesn't pass the moron in a hurry test. The latest such case involves home improvement store Lowes. A guy who bought a fence from them was upset that the installers botched the job. Lowes refused to take responsibility, so he set up a site at Lowes-Sucks.com and promptly received a cease and desist from the company claiming trademark violation. While early on, a few companies were able to get sucks sites shut down, it's become a lot rarer, as judges tend to recognize that criticism is perfectly legitimate -- and no one is likely to confuse a sucks site as being endorsed by the company. In the meantime, of course, in sending out such a cease and desist, Lowes has just drawn a lot more attention to the fact that they won't take responsibility for the botched fence install. Wouldn't it have just been better for business to fix the damn fence?

Filed Under: streisand effect, sucks site
Companies: lowes

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  1. identicon
    Anonymous Coward, 23 Oct 2009 @ 9:34am

    The reasons so many people complain about lowe's and why lowes suck seem to be out of anger or frustration. Mst likely the cause for anger is for the way their own personal install went.

    So here is some truth for all readers the reason the customer gets mad or tick off at the process for get something installed at there home is because, they the customer assumed the get the shit and shine olla all at once.

    What's that you say? Well ok how about the story goes like this..

    The customer wants a water heater 437.00 plus install of 249.00 for a total of 686.00..... the end
    sounds good to me....

    Now here we go

    the following truths have not been told to the customer

    If the gas line for this water heater does not line up

    for the height of the new heater
    or for the location in tended for the heater
    or for any other reason the installer can think of

    If the water heater is not the same height as the old water heater
    and the water lines do not match up
    or the water heater has to move 2 inches left, right,forward,or backwards
    can you see the problems building now>???

    Yes that right your going to get screwed and the installer is not through with you yet.>>>>

    Now then if you was the one the purchased the earthquake straping kit at the added cost of about 55.00
    and the added expansion tank cost of about 80.00
    and then th installer tells you that

    a wall must be built to install the eath quake brace.
    a pipe modification,change to install the expansion tank

    Then because lowes keep 46% of the labor at the start of this screw the customer water heater install, and allso demand 35% of any change order charge.
    The install will point out that you need a 4 inch exhaust vent for the new heater.
    The old 3 inch vent that is there now, does not meet the new building code requirements.

    So a new change order for who know how much,,, 80.00 to several hundered dollars... and keep in mind lowes gets 35% either added to that of buried in the price some wheres

    That is the truth and dont forget the building permit..

    Now the other parts of the truth that you the customer nver once considered.

    The installers are try to make a profit for their own business and have a subcontract agreement with lowes that states, the will pass all prced to lowes through the lowes change order system and lowes will keep the money and pay the install as to to the arranged set agreement.

    which Lowes keeps 46 percent of the money for the installed sold in the store and 35 percent of the change orders.

    So the name of the game is Lowes make lots and the install makes some.

    Thats the way is and that is the truth, And the story goes in for a penny in for a pound. The rule is once the customer committed they will stand for the ongoing screwed by lowes because the customer is the one that is stupid.

    If the customer would have just called the plumber directly, that works for lowe's and had that company install a made by anybody water-heater not sold at Lowe's

    For a better price and a better water heater,because you sould see how many water heaters are retunded to lowes because they are selling some cheap shit heater made by a company that has had so many lawsuits because of the defective crap thety use to make the heater.,...

    And if you think this is not the truth, just go there and buy a water heater and see what happens...

    Because lowes policy is make tons of money and let the buyer beware...

    It is the rule, loes doesnt care what the heater cost the rule

    lets build something,,, really means we are getting lots of your money... and we laughing all the way to the bank......ha ha ha

    lost river

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