Lowes Tries To Silence Sucks Site For Complaints About Lowes

from the did-someone-call-Streisand's-name? dept

We've covered a variety of cases involving so-called "sucks sites," where someone registers as a domain name the name of a company and appends sucks to the end in order to create a complaint site. Companies have often complained that these sites are trademark violations, but that usually doesn't pass the moron in a hurry test. The latest such case involves home improvement store Lowes. A guy who bought a fence from them was upset that the installers botched the job. Lowes refused to take responsibility, so he set up a site at Lowes-Sucks.com and promptly received a cease and desist from the company claiming trademark violation. While early on, a few companies were able to get sucks sites shut down, it's become a lot rarer, as judges tend to recognize that criticism is perfectly legitimate -- and no one is likely to confuse a sucks site as being endorsed by the company. In the meantime, of course, in sending out such a cease and desist, Lowes has just drawn a lot more attention to the fact that they won't take responsibility for the botched fence install. Wouldn't it have just been better for business to fix the damn fence?

Filed Under: streisand effect, sucks site
Companies: lowes

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  1. identicon
    Rehman, 15 Oct 2009 @ 9:22am

    Lowes Extended Protection Plan is a joke

    I have a Brand new John Deere 22-HP Hydrostatic 48" Cut Lawn Tractor. After 8 Hours of use the tractor would not start. I called Lowes on the 10/18/2009. they said the would schedule a pickup. 4 days later still no pickup. Contacted Lowes apparntly the outside service company was to busy and they would schedule another company to come and pickup. About 12 days after making my initial call someone finally came to take the tractor. Today marks the 30th day without my lawn mover and in Miami the lawn needs to weekly this time of year. I called Lowes again this Monday and was told the mower was ready and would be delivered Tuesday or Wednesday. Today is Thursday so i called Lowes and they informed me that the mower needed a new carborator and would be ready next monday... are you kinding me.

    I was told on 3 seperate occasions over the passed month that a supervisor would call me back, still waiting.
    I was so happy when Lowes opened in Miami, however that feeling is gone. I also purchased a brand new grill for my sons birthday party. I called Lowes on the day it was supposed to be ready and it was not. I called 2 days later and was told it was ready, had my nephew meet me at the store only to find out i was not ready. Strike two. This company looks good on the outside but that is truly a fasade, to mask incompetency and a general lack of concern.

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