Lowes Tries To Silence Sucks Site For Complaints About Lowes

from the did-someone-call-Streisand's-name? dept

We've covered a variety of cases involving so-called "sucks sites," where someone registers as a domain name the name of a company and appends sucks to the end in order to create a complaint site. Companies have often complained that these sites are trademark violations, but that usually doesn't pass the moron in a hurry test. The latest such case involves home improvement store Lowes. A guy who bought a fence from them was upset that the installers botched the job. Lowes refused to take responsibility, so he set up a site at Lowes-Sucks.com and promptly received a cease and desist from the company claiming trademark violation. While early on, a few companies were able to get sucks sites shut down, it's become a lot rarer, as judges tend to recognize that criticism is perfectly legitimate -- and no one is likely to confuse a sucks site as being endorsed by the company. In the meantime, of course, in sending out such a cease and desist, Lowes has just drawn a lot more attention to the fact that they won't take responsibility for the botched fence install. Wouldn't it have just been better for business to fix the damn fence?

Filed Under: streisand effect, sucks site
Companies: lowes

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  1. identicon
    Joe Doakes, 7 Jan 2012 @ 4:37am

    Lowes Sucks

    I bought a lawnmower at Lowes. It crapped out, and I had to do a lot of rigamarole with an "authorized repair site" for months. Finally the (Chinese) manufacturer said to take it back to Lowes. I did, and upgraded to a better mower.

    In the process, the sales person convinced me to get a Lowes credit card and put the mower on it. Fine. After I got the bill, I paid it. Then, it turns out that the payment was late (big deal!!) and they charged me $30+ penalty. I paid that. I ignored future statements, knowing that I had paid off the entire balance. But Lowes had added on another charge, which started accruing penalties and interest.

    Finally, Lowes started robo-calling me. I called customer service and got some guy in India. I told him the situation and asked him to remove the charges and the motherf**ker said he wouldn't. So I told him that I would pay the charge and to cancel the account, and that I would never shop at Lowes again. He said "Is there anything else I can do for you today?" I told him that he hadn't done anything for me yet and hung up.

    If Lowes is willing to sacrifice all future business over a few measly bucks, it deserves any problems it gets.

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