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Lowes Tries To Silence Sucks Site For Complaints About Lowes

from the did-someone-call-Streisand's-name? dept

We've covered a variety of cases involving so-called "sucks sites," where someone registers as a domain name the name of a company and appends sucks to the end in order to create a complaint site. Companies have often complained that these sites are trademark violations, but that usually doesn't pass the moron in a hurry test. The latest such case involves home improvement store Lowes. A guy who bought a fence from them was upset that the installers botched the job. Lowes refused to take responsibility, so he set up a site at Lowes-Sucks.com and promptly received a cease and desist from the company claiming trademark violation. While early on, a few companies were able to get sucks sites shut down, it's become a lot rarer, as judges tend to recognize that criticism is perfectly legitimate -- and no one is likely to confuse a sucks site as being endorsed by the company. In the meantime, of course, in sending out such a cease and desist, Lowes has just drawn a lot more attention to the fact that they won't take responsibility for the botched fence install. Wouldn't it have just been better for business to fix the damn fence?

Filed Under: streisand effect, sucks site
Companies: lowes

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  1. identicon
    Somewhere in Ohio, 26 Sep 2007 @ 7:37am

    Having installed fence for 15 years (one of my first jobs) you can plainly see the installation is botched.
    That said, Lowes is not the only place to get a fence. There are actually fence companies that do this and only this. If you get fence from a big name because you have their credit card and it looks like a good deal with the savings chances are the cost is saved somewhere . This looks like they saved it on the installation.
    If you look at his site and see how much the fence moves that is in part that it is a small gauge wire fence and you can attach a wire that runs through the bottom that is a fix for this.
    The posts moving looks like they put bags of dry concrete in the holes. Not always the best option, saves time and money though. This is also only talking about one installer, his or her experience or lack of shows.
    Lowes should fix the problem, as I am sure there is a warranty . The fence should also be paid for maybe minus the labor . That will keep the bill collectors from bothering you .
    I hope the next time this guy needs fence he shops around and doesn't choose the big guy just for the price. I do think that Lowes should also check out the work of their installers. It is their name on the line in the end not the installers.

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