Lowes Tries To Silence Sucks Site For Complaints About Lowes

from the did-someone-call-Streisand's-name? dept

We've covered a variety of cases involving so-called "sucks sites," where someone registers as a domain name the name of a company and appends sucks to the end in order to create a complaint site. Companies have often complained that these sites are trademark violations, but that usually doesn't pass the moron in a hurry test. The latest such case involves home improvement store Lowes. A guy who bought a fence from them was upset that the installers botched the job. Lowes refused to take responsibility, so he set up a site at Lowes-Sucks.com and promptly received a cease and desist from the company claiming trademark violation. While early on, a few companies were able to get sucks sites shut down, it's become a lot rarer, as judges tend to recognize that criticism is perfectly legitimate -- and no one is likely to confuse a sucks site as being endorsed by the company. In the meantime, of course, in sending out such a cease and desist, Lowes has just drawn a lot more attention to the fact that they won't take responsibility for the botched fence install. Wouldn't it have just been better for business to fix the damn fence?

Filed Under: streisand effect, sucks site
Companies: lowes


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  1. identicon
    clyde, 14 Jan 2009 @ 3:25pm

    Re:

    Well another truth needs to be spelled out here. Installers are claimed to be independant, but this is not quite quite the truth, the independance as climed is only if you dont want to work. You must wear their shirt, their hat and hang out their sign. Must call when they say and when you miust show up. Plus must agree to a below margin cost, the job botched as claimed buy the customer is a lie not in the sense as in frnot of a judge liar, but in the sence of trying to break the contract for any thing and any reason.

    The customer is most of the time the liar, and will say anythng to get more from the poor installer. The install was created by the big store, yet even then the so called cutomer doesnt see that they have agreed to in installed undersold by the big store so that change orders can occur or that so called true dumb as a rock sales person, doesnt know what they are doing and never will because of the way the big box system works. So here is the truth the basic install does'nt cover jack in any way or any shape. The basic install is for nothing but the basic. The fact is the old install was done 48 and one have years ago, and the new install doesnt work that way, but tough to the consumer, and a change order is needed because it will never work that why today, and the big store gets another 35% on top of the 46% they already took for the basic install.

    Wake up people the name of the game is to make money, big business is to make money off the customer and the installer, quite the bitchen and pay attention.

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