Lowes Tries To Silence Sucks Site For Complaints About Lowes

from the did-someone-call-Streisand's-name? dept

We've covered a variety of cases involving so-called "sucks sites," where someone registers as a domain name the name of a company and appends sucks to the end in order to create a complaint site. Companies have often complained that these sites are trademark violations, but that usually doesn't pass the moron in a hurry test. The latest such case involves home improvement store Lowes. A guy who bought a fence from them was upset that the installers botched the job. Lowes refused to take responsibility, so he set up a site at Lowes-Sucks.com and promptly received a cease and desist from the company claiming trademark violation. While early on, a few companies were able to get sucks sites shut down, it's become a lot rarer, as judges tend to recognize that criticism is perfectly legitimate -- and no one is likely to confuse a sucks site as being endorsed by the company. In the meantime, of course, in sending out such a cease and desist, Lowes has just drawn a lot more attention to the fact that they won't take responsibility for the botched fence install. Wouldn't it have just been better for business to fix the damn fence?

Filed Under: streisand effect, sucks site
Companies: lowes

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  1. identicon
    Clydes, 14 Jan 2009 @ 9:10am

    Re: What's the story here?

    It seems that the old saying a man being evil cannot see the good in people, is a true story. It's true that big box arranges install through private contractors for the intalls that big box creates. So the truth is that the customers is so dumb that they dont know what they are doing. They dont know how to use their own heads nor do they have a chance to understand the real progblem. It goes like this the customer is stupid, so they go a store because they believe that's the way it should be done. Well for that privilege they screw themselves.

    Well some more truth is not all installer are required to have licences.
    What??? It might pay for the consumer to understnand the bargain they are getting, before making the final decision, The installers (some licensed as handyman and some as licensed contrator) recieve much less pay for the install that they the customer purchased. Yes... Its true, the customers agrees in a round about way to allow or give slighty less than 1/2 of the install price to the big corpration. See how easy it is to understand.... The installer is out there trying to earn a living on about 1/2 less than what it is really worth.. So if you want a good good and a honset price and fair chance... go some where else. Quit your feaking whining, after all it is the customer that is screwing themselves, they are giving their money to the wrong people. I know about now your really ticked. Yes I can see it from here. If you the customer are too lazy to go out and find an honest contractor on your own then dont go crying here. It's is true the big box corpration try's to find good honest contrators, that will work for less,, and they have them, the big box stores are a go between and get a nice chunk of your change for the privilage, I have heard it say somewhere that the installs for these types of programs is a real cash cow for these big boxes.

    And the last truth is this, how they make lots more of your money it is to make you believe that they care and love you. By the way does any one understand the word manipulation? The customer does not read the fine print the customer agrees to the big box contract, then steer the customer to the installer for a nice fee, and installer is only going to do the bare bones minimun because they are knuckled down so low on their share of the money. The contrator will want more mony for changes because they're already working of a lot less than the private contractor over there that is not working for the big. box. Now the last truth. The reason the non big box contrators won't lower their prices to the consumer is because they want a nice share of the apple pie that the consumer is giving the to the local big box store... The customer in truth wants something for nothing because the customer is stupid or lazy and the big box allso likes something for nothing and they get thier share because they are not stupid, and the installers just want something. If you want a top notch job go find one of the installer or ever former installers and have them to do the job for you. They have back grond checks and really need a good job once in while. Oh and one last thing, if a customer being righteous understands what I just said then. Well ok so if you agree or disagree it is your right and your privilege but at least think about it.

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