Lowes Tries To Silence Sucks Site For Complaints About Lowes

from the did-someone-call-Streisand's-name? dept

We've covered a variety of cases involving so-called "sucks sites," where someone registers as a domain name the name of a company and appends sucks to the end in order to create a complaint site. Companies have often complained that these sites are trademark violations, but that usually doesn't pass the moron in a hurry test. The latest such case involves home improvement store Lowes. A guy who bought a fence from them was upset that the installers botched the job. Lowes refused to take responsibility, so he set up a site at Lowes-Sucks.com and promptly received a cease and desist from the company claiming trademark violation. While early on, a few companies were able to get sucks sites shut down, it's become a lot rarer, as judges tend to recognize that criticism is perfectly legitimate -- and no one is likely to confuse a sucks site as being endorsed by the company. In the meantime, of course, in sending out such a cease and desist, Lowes has just drawn a lot more attention to the fact that they won't take responsibility for the botched fence install. Wouldn't it have just been better for business to fix the damn fence?

Filed Under: streisand effect, sucks site
Companies: lowes


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  1. identicon
    Tyler, 9 Dec 2008 @ 11:00pm

    Re: Re: botched installation

    I think people are missing the big picture about complaints with Lowe's. An installer for Lowes is only as good as his community. That also applies to the people that work in the store as well. If a town has a higher poverty level and low education standards that is going to effect every bit of product knowlage and customer service you get. Lets face it, most people just get pushed through school if they learn anything or not. And the people that are lucky enough to get good paying work are under the impression their money is worth something to hourly workers in retail chains. Well that cash gets pushed right to the share holder's (far less than half of lowes employees are owners of lowes stock) with a healthy kick back for corperate bonuses. So the days when you pay someone to do work in your town are over. A company somewhere else is going to make a profit off of everything we do. And every town that doesn't have a large company HQ or affluent investores is lossing everything they have slowely. It will all be gone and you won't even know it happened when it does. Cause you will be used to it by then.

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