Lowes Tries To Silence Sucks Site For Complaints About Lowes

from the did-someone-call-Streisand's-name? dept

We've covered a variety of cases involving so-called "sucks sites," where someone registers as a domain name the name of a company and appends sucks to the end in order to create a complaint site. Companies have often complained that these sites are trademark violations, but that usually doesn't pass the moron in a hurry test. The latest such case involves home improvement store Lowes. A guy who bought a fence from them was upset that the installers botched the job. Lowes refused to take responsibility, so he set up a site at Lowes-Sucks.com and promptly received a cease and desist from the company claiming trademark violation. While early on, a few companies were able to get sucks sites shut down, it's become a lot rarer, as judges tend to recognize that criticism is perfectly legitimate -- and no one is likely to confuse a sucks site as being endorsed by the company. In the meantime, of course, in sending out such a cease and desist, Lowes has just drawn a lot more attention to the fact that they won't take responsibility for the botched fence install. Wouldn't it have just been better for business to fix the damn fence?

Filed Under: streisand effect, sucks site
Companies: lowes

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  1. icon
    imgmkr (profile), 1 Sep 2011 @ 10:33am

    Troy Bilt riding mower

    I purchased a riding mower 4 months ago with an extended warranty from Lowe's. It needs service now and I find out that Lowe's doesn't have anyone to service it. Lowe's told me someone would come out to pick it up. I took off work and waited. Nobody came and I never received a call.
    I called Lowe's the next day and they told me they were trying to locate a service provider and that Lowe's would call me within 24 hours to schedule another pick-up. (never materialized)
    I called Lowe's again and after getting the run-around for 2 hours (including being disconnected when I asked to speak to a supervisor), I was given the name of a service provider and told I would have to call them myself. Well I called and was told they were an hour away and wouldn't come pick the mower up. They wouldn't even send anyone out here to take a look at it.
    More phone calls... This time I was told they found another service provider. These guys are 2 hours away from here. I'm not holding my breath.
    Seems like when a company sells you an extended warranty, they should have a service agreement with a provider.
    Don't they arrest con men?

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