Skype's Explanation For Downtime Not Ringing True

from the something's-missing-here dept

It took quite a while, but Skype was finally able to get its service back up and running after extended downtime last week. Monday morning, Skype posted an explanation of what happened, but it has many of us scratching our heads -- and many professionals questioning Skype and trying to match up the official explanation to reality. Skype officially blamed all the rebooting Windows computers due to Windows latest security patch. It must be nice to blame Microsoft, but it's hard to understand why that should be the problem. First of all, Microsoft security patch updates happen pretty regularly (normally once a month), often requiring the same reboot process. Why would this time suddenly be different than every time in the past? Skype doesn't explain that. Second, and much more importantly, the service crashed at 3am PT on Thursday morning. That's about 24 hours after most computers would be rebooting. Microsoft comes out with its patches on Tuesday, and most computers then do the reboot in the early hours of Wednesday morning, not Thursday morning.
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Filed Under: downtime
Companies: ebay, skype

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  1. icon
    Mike (profile), 20 Aug 2007 @ 6:14pm

    Re: Skype doesn't blame Microsoft

    They made it very clear in their explanation that it was a bug in Skype's "self-healing algorithm" that was tickled by the Patch Tuesday reboots, so they don't actually blame Microsoft. They're taking full responsibility and admitting it was a Skype bug. Please tone down the hype.

    Er... while it's true that they officially take full responsibility, they do basically say that it was the MS patch that kicked off the problem (and nearly all of the press reports are focusing on this). That's convenient for Skype, because they knew the press would focus in on that, no matter what they said about their own algorithm.

    The point, however, is not who is to blame, but that this explanation doesn't seem to make much sense.

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