Does LifeLock Charge Extra To Coerce Suspected Identity Thieves?

from the smooth-move dept

LifeLock, a company that sells some identity theft protection services that consumers could get for free, got some bad press last month. Not only did it come out that one of the company's founders had allegedly stolen personal information from customers of another business he owned, it was also disclosed that LifeLock's services failed to protect the company's CEO from identity theft. A man in the Dallas area used the CEO's social security number -- which is prominently displayed in LifeLock's marketing materials -- to obtain a $500 loan, and police were waiting to get some subpoenaed information when the CEO took things into his own hands. He showed up at the fraudster's house with a film crew, and apparently coerced a confession out of the guy, who police say is mentally disabled. The confession is legally worthless, and police and prosecutors say it's tainted the case, so they're not going to proceed with their investigation, and have no plans to arrest the suspect. So, it would appear, that not only do LifeLock's anti-identity theft measures not work, the company also manages to bungle the prosecution of identity thieves.

Filed Under: identity theft
Companies: lifelock

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  1. identicon
    Kerri, 22 Feb 2008 @ 5:59am

    I am still unsure if I should sign up for lifelock. I don't agree that it is a "scam." It could be a waste of money, doing things for you that you could do yourself. Which is, as someone else said, a "service." Maybe I don't WANT to do it myself. Contact the credit card companies, credit reporters, blah blah. I think they DO put a block on your credit, but some cards may go through anyway because the person who is issuing the card IGNORES the block. I feel like everyone is saying that if a system only works 90% of the time, it is a scam. No, it is the real world. Nothing is perfect. I think the main benefit of this service is that they will routinly notify people not to share your info so you don't have to bother with notifying them yourself. I would get it for added protection, but not to rely on it to fix EVERYTHING for me if someone got ahold of my credit.
    The guy before me said "lifelock should be sued and shut down...." For what, exactly? Maybe their claims are over the top, but what companies aren't? You could sue just about everyone.

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