Does LifeLock Charge Extra To Coerce Suspected Identity Thieves?

from the smooth-move dept

LifeLock, a company that sells some identity theft protection services that consumers could get for free, got some bad press last month. Not only did it come out that one of the company's founders had allegedly stolen personal information from customers of another business he owned, it was also disclosed that LifeLock's services failed to protect the company's CEO from identity theft. A man in the Dallas area used the CEO's social security number -- which is prominently displayed in LifeLock's marketing materials -- to obtain a $500 loan, and police were waiting to get some subpoenaed information when the CEO took things into his own hands. He showed up at the fraudster's house with a film crew, and apparently coerced a confession out of the guy, who police say is mentally disabled. The confession is legally worthless, and police and prosecutors say it's tainted the case, so they're not going to proceed with their investigation, and have no plans to arrest the suspect. So, it would appear, that not only do LifeLock's anti-identity theft measures not work, the company also manages to bungle the prosecution of identity thieves.

Filed Under: identity theft
Companies: lifelock

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  1. identicon
    J Meadows, 17 Dec 2007 @ 1:54pm

    My lifelock Expierance

    Hello potential lifelock customer!
    I would just like to say what a piece of crap company your about to waste your money on! I joined lifelock for most likely the same reason you are, because I am concerned about identity theft, so I payed $100.00 for a year. I was assured that if anyone tried to use my credit to buy a new car or get credit cards that I would be notified. So I put Lifelock to the test. I applied for credit in a variety of stores and was never notified of anything! I then told lifelock about this, and a couple of days later they email me back saying that it wasn't thier responsibilty to call me!! I then cancelled my account, with NO APOLOGY from Lifelock. A couple of days later my email box is spammed with email from lifelock, with offers of thier new crap "walletlock" service. I then tried to call Lifelock to inform them to stop spamming me, and I was on hold for 20 minutes, and no one ever picked up! So I tried another department within Lifelock to see if they could help me, I was answered by a disinterested sounding woman who said the only thing she could do was transfer me back to customer service! So after waiting another 15 minutes with no answer I gave up. I strongly urge you NOT to waste your money with these frauds! I have already informed my entire workplace not to sign up with these guys, and I strongly urge you to spread the word!

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