How Would You Write A Computer Lemon Law?

from the not-so-easy dept

Ed Foster has written up a short blurb for Gripeline discussing how complicated it would be to write a "lemon law" for computers, but suggesting that one is still needed. As he notes, it's not as easy as just replacing the word "automobile" with "computer" in existing car lemon laws. After all, there are many different reasons why a computer would stop working -- and not all of it has to do with the hardware. However, putting a software exception in place would then just make computer manufacturers more likely to quickly blame software problems for any issues. Of course, a few years back some were suggesting that we needed lemon laws for software as well, so maybe the answer is to write an inclusive lemon law. To be honest, however, it's not entirely clear that such laws really are necessary. While my own personal experience suggests that many computer makers are quite resistant to admitting they sold you a lemon (my laptop with 6 failed hard drives in 18 months was a fun one to deal with), there are enough services and outlets for people to now make their problems very, very public -- and that's made some computer makers much more responsive. So, perhaps it's as problem that works itself out, as computer makers recognize that there is a huge cost in public relations damage to not responding to complaints.

Reader Comments

Subscribe: RSS

View by: Time | Thread


  1. identicon
    Anonymous Coward, 25 May 2007 @ 5:47pm

    Re: Re: Re: Re: Lemons in the Market

    Well, that would depend. Mike doesn't exactly say why he thinks they would be unnecessary.
    While he didn't say it very precisely, he did say "...there are enough services and outlets for people to now make their problems very, very public..." which might sound like he's arguing that lemon laws are not needed due to the rise of "outlets" for people to speak. I would guess those outlets might primarily consists of blogs. So would the argument be that we don't need lemon laws if we have blogs?

    Autos and computers are different in both price...
    Well, that all depends on the auto and the computer. Some computers cost much much more than some autos. But so what?

    and the software component.
    Virtually all new automobiles are completely dependent on software running on their on-board computers. Not much of a difference there either.

Add Your Comment

Have a Techdirt Account? Sign in now. Want one? Register here



Subscribe to the Techdirt Daily newsletter




Comment Options:

  • Use markdown for basic formatting. (HTML is not supported.)
  • Remember name/email/url (set a cookie)

Follow Techdirt
Techdirt Gear
Shop Now: I Invented Email
Advertisement
Report this ad  |  Hide Techdirt ads
Essential Reading
Techdirt Deals
Report this ad  |  Hide Techdirt ads
Techdirt Insider Chat
Advertisement
Report this ad  |  Hide Techdirt ads
Recent Stories
Advertisement
Report this ad  |  Hide Techdirt ads

Close

Email This

This feature is only available to registered users. Register or sign in to use it.