Survey Says Cellular Calls Are Getting Better

from the if-you-say-so dept

A new survey says that complaints about the quality of wireless networks in the US are at an all-time low, adding that 3G technologies which can increase network capacity are largely to thank. Still, these results are based on customer-reported answers to survey questions, rather than anything more objective, so we can't help but wonder if things have actually improved, and operators are offering markedly better service than they have before, or if consumers' expectations have simply dropped. It probably won't really matter, though, given the operators' penchant for coming up with their own reasons why their network is the "best", so the ones at the top of the list will gladly accept the accolades and move on. This survey almost gives the impression, though, that call quality has improved mostly because of technology, rather than any real effort by the operators to make their service better (though such a conclusion might be splitting hairs) -- and that's not too hard to believe, with the widespread dissatisfaction with the level of service they generally provide.

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  1. identicon
    JoeTrumpet, 16 Mar 2007 @ 2:43pm

    I had the opposite experience of Brian. I had Cingular for a couple years and it was nice, very few dropped calls, wide service (other than a ton of electronic interference), and recently switched to T-Mobile. Now the service in my own house shifts between 1 and 0 bars. Random patches of the city seem to have no service, though others nearby have the full four bars (they are far and few between). Calls are often dropped and it's quite common to see a "new voicemail" message with no missed calls, suggesting people often caling me while I have no service. On the other hand, Verizon seems to be the best choice by far in my area. Nobody here ever seems to have fewer than 100% signal strength.

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