Survey Says Cellular Calls Are Getting Better

from the if-you-say-so dept

A new survey says that complaints about the quality of wireless networks in the US are at an all-time low, adding that 3G technologies which can increase network capacity are largely to thank. Still, these results are based on customer-reported answers to survey questions, rather than anything more objective, so we can't help but wonder if things have actually improved, and operators are offering markedly better service than they have before, or if consumers' expectations have simply dropped. It probably won't really matter, though, given the operators' penchant for coming up with their own reasons why their network is the "best", so the ones at the top of the list will gladly accept the accolades and move on. This survey almost gives the impression, though, that call quality has improved mostly because of technology, rather than any real effort by the operators to make their service better (though such a conclusion might be splitting hairs) -- and that's not too hard to believe, with the widespread dissatisfaction with the level of service they generally provide.

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  1. icon
    Ron (profile), 16 Mar 2007 @ 2:12pm

    Quality

    Generally speaking, I think quality has improved for my Cingular (now the NEW AT&T). I generally have decent voice quality, I have had very few dropped calls (although the number has remained about the same; I just have few of them), and my coverage area seems to be fairly good. I don't think my expectations have lowered because I am generally fairly picky so I think things have gotten somewhat better. There is still, however, huge, vast, space for improvement. Costs are still too high, voice quality, especially on long distance could be way better, there are still too many marginal signal areas, plans are too complex and confusing, and customer assistance is generally horrible (but they are usually polite).

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