More Casinos Realize They Can Blame Software Glitch And Not Pay Out Big Prizes

from the sneaky,-sneaky dept

Last summer, we suggested a new business model for casinos, after hearing the story of one casino blaming a software glitch in order to not pay out a jackpot a player had supposedly won. In that case, the guy was supposedly hiring a lawyer, but we haven't heard an update. However, it appears that others are picking up on the trick. A new casino in Pennsylvania had a slot machine tell a player that he had won $102,000, supposedly "the big jackpot" of the day. Various casino staff came up and congratulated him, until someone else came over and offered him two free meal coupons, saying that the jackpot message (which even stated his name) was a software glitch on their internal computer system, and was due to some internal testing that never should have reached the actual machine. Specifically, they claim it was "a communications error." The article does note that the slot machines have a disclaimer that the casino is not liable for machine malfunctions, but there are questions about whether or not that covers this situation, since it wasn't technically the slot machine that malfunctioned, but the casino's computer system. Either way, it seems pretty sleazy, and probably isn't particularly good publicity for a new casino trying to drum up business. Update: Apparently the casino has changed its mind, recognizing the bad publicity the original story caused. The casino claims that their investigation turned up that the error was a human error, not a machine glitch, and therefore they paid up.

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  1. identicon
    Ronald Fleming, 27 Jan 2007 @ 5:34am

    Gambling addictions

    I am grateful I do not have a gambling problem, but I have immediate friends and associates that have serious addictions to VLT machines and organized casinos in Edmonton and area.
    I used to play the lotto drives where they used the bingo ball machines with letters on them live on TV to correspond with the draw dates. When they removed those live draws, the lottery industry went electronic and therefore ceased to be honest and fair. With these electronic numbers, just like VLT's and any computer motivated game, they can be programmed and reprogrammed to win or loose.
    Because there are numerous winners who collect jackpots from these machines, the income overwelms any shortfall with payouts, believe it. Those machines are not programmed to win, but they are designed to create revenue and false hope.
    Everytime I see security trucks hauling cash bags from casinos I just wonder how many families were torn apart, how many promising people were incarcerated because they turned to crime to support their addiction and most important, how many desperate souls are contemplating or have already ended their lives from out of control addictions to gambling.
    Pretty pathetic when the government boasts about their enormous profits they generate from such vile crap.

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