More Casinos Realize They Can Blame Software Glitch And Not Pay Out Big Prizes

from the sneaky,-sneaky dept

Last summer, we suggested a new business model for casinos, after hearing the story of one casino blaming a software glitch in order to not pay out a jackpot a player had supposedly won. In that case, the guy was supposedly hiring a lawyer, but we haven't heard an update. However, it appears that others are picking up on the trick. A new casino in Pennsylvania had a slot machine tell a player that he had won $102,000, supposedly "the big jackpot" of the day. Various casino staff came up and congratulated him, until someone else came over and offered him two free meal coupons, saying that the jackpot message (which even stated his name) was a software glitch on their internal computer system, and was due to some internal testing that never should have reached the actual machine. Specifically, they claim it was "a communications error." The article does note that the slot machines have a disclaimer that the casino is not liable for machine malfunctions, but there are questions about whether or not that covers this situation, since it wasn't technically the slot machine that malfunctioned, but the casino's computer system. Either way, it seems pretty sleazy, and probably isn't particularly good publicity for a new casino trying to drum up business. Update: Apparently the casino has changed its mind, recognizing the bad publicity the original story caused. The casino claims that their investigation turned up that the error was a human error, not a machine glitch, and therefore they paid up.

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  1. identicon
    Anonymous Coward, 24 Jun 2010 @ 11:29pm

    I don't understand how it isn't considered theft when casinos have machines with $10 spins, yet one can put in $2400 and get one bonus round, finally, with a low payout and few others throughout the games and very few credits. Penny machines can take a thousand dollars and a bonus round may never show up. I watched a person put in $1200 and get nothing - and another put $2400 in a 5 cent machine with a 240 credit payout after all that time. The speed of the machines, the number of rows and high cost for maximum bets are bad, but I think the casinos have changed all so that few bonus rounds come up so people keep playing. I lost so much on the jumping out Inca, Wizard, and other Inca type machines that I am going to ban myself from the casinos. Why do machines pay out all at one time and then not at all? How can so few win and why when thousands are being put in are most payments $160 to $300? I don't believe it is random. I think it is fixed re. times and payouts, when they will be, and that the bonus rounds have been turned down so people keep trying to get one to get some money back. How can expensive machines pay so rarely? I can't believe I ever went, but I have definitely learned that addiction can affect anyone - and that the casinos don't pay high enough payouts often enough for what is being put in. Who really watches what is happening or what is happening to so many?

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