When Choosing Between Two Brands, Why Keep The Less Popular One?

from the go-figure dept

The real clincher for AT&T's buyout of BellSouth was its desire to control Cingular, their wireless joint venture. Cingular, you might remember, bought AT&T Wireless back in 2004, and spent a good chunk of change on rebranding efforts to make consumers aware of the change. Given that, it was a little curious to see the news that AT&T plans to quickly phase out the Cingular brand as it seeks to unite all its units, services and products under the AT&T name. But it wasn't just the money that made it strange, it's also the fact that the Cingular brand represents something very different than the staid, old (albeit well-known) AT&T one. Cingular's brand is all about wireless, and represents something much more forward-looking than the old fixed-line mentality AT&T evokes. However, a marketing research firm has added a little more fuel to the fire with a report saying the Cingular brand is much more popular than the AT&T one. Granted, its metrics sound a bit fuzzy, but it reports that AT&T is the least talked about telecom brand, and when it is mentioned, fewer of those mentions are positive than any other telecom brand in the US as well. Things get even stranger when you consider how AT&T said that AT&T Wireless had broken its brand by offering such poor customer service and gaining such a bad reputation. It's hardly clear why AT&T thinks it's got more to gain by consolidating everything under its less popular brand name. While the AT&T brand may have a lot of recognition, the thoughts that follow aren't necessarily good ones.

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  1. identicon
    Anthony, 22 Jan 2007 @ 5:21pm

    att vs cingular

    i know for me.... it doesn't matter who has the name as long as the service is there when i make a phone call. i also have certain requirements for my phone like uptime. if they run the cingular network then acdtually i iwll be fine. if they are able to keep their head above water and maintain reasonable customer service as cingular was not always so good. when all is said and done the cmda phones are a dying breed. they are much more useable on a sim card and because of that i can keep a spare phone charged and make a phone call anywhere. that is what it comes down to me. when i hit send will it connect.

    that is the question.

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