Verizon Draws More Attention To Telco's Dubious Math Skills

from the Streisand-effect dept

A Verizon Wireless customer on their "unlimited" EVDO data plan (aka their limited data plan) recently took a trip to Canada. Before leaving, he confirmed with Verizon Wireless that their advertised ".002 cents per kilobyte" out of country data charge was correct, since it seemed ridiculously inexpensive. When he returned to the States, he was greeted with a bill for $71, and discovered that he had been billed $.002/KB, or "point zero zero 2 dollars per kilobyte," a hundred times more than the price he was originally quoted. When he called Verizon Wireless to straighten out their incorrectly advertised price, he found that both support reps and management couldn't tell the difference. After a hilariously painful recording of the conversation was posted to his blog, the media attention forced Verizon to offer a full refund, though as of mid-December the company was still quoting the wrong price to users. To have a little bit of fun, the user started selling T-shirts on his blog making fun of Verizon's math skills, much to the chagrin of the telco's legal department. They've since sent him a lawyergram (pdf) warning him to stop using the Verizon logo. Obviously Verizon is ignoring the Streisand effect -- and any resulting legal action against the site will only serve to bring attention to the fact Verizon can't differentiate between dollars and cents.

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  1. identicon
    Anonymous Coward, 12 Jan 2007 @ 3:05am

    just goes to show...

    when talking to *any* company over the phone... record the call, so they don't 'forget' what they have agreed to, or to help them out when they do.. you know 'for training '

    amazing the number of issues that can be solved by playing back (of stating you can) what a previous rep has said.

    mobile phone companies can be bad, but utility comps are worse, and convential telcos even worse. oh and don't get me started on banks.

    I now record all calls (cus my mobile lets me do that), and decide afterwards if i want to keep it (to burn to cd later as an mp3 file). only had to play one call back to date, strangly what was written on my file changed as the rep suddenely found another field...

    ho hum.

    but maths like this... looks like a case of a company assuming no one will notice, after a mistake was made, its hard to see it being a genuine plan. who was it who said something like:

    never attribute to malice what can be explained by incompetance

    or something like that.

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