Verizon Draws More Attention To Telco's Dubious Math Skills

from the Streisand-effect dept

A Verizon Wireless customer on their "unlimited" EVDO data plan (aka their limited data plan) recently took a trip to Canada. Before leaving, he confirmed with Verizon Wireless that their advertised ".002 cents per kilobyte" out of country data charge was correct, since it seemed ridiculously inexpensive. When he returned to the States, he was greeted with a bill for $71, and discovered that he had been billed $.002/KB, or "point zero zero 2 dollars per kilobyte," a hundred times more than the price he was originally quoted. When he called Verizon Wireless to straighten out their incorrectly advertised price, he found that both support reps and management couldn't tell the difference. After a hilariously painful recording of the conversation was posted to his blog, the media attention forced Verizon to offer a full refund, though as of mid-December the company was still quoting the wrong price to users. To have a little bit of fun, the user started selling T-shirts on his blog making fun of Verizon's math skills, much to the chagrin of the telco's legal department. They've since sent him a lawyergram (pdf) warning him to stop using the Verizon logo. Obviously Verizon is ignoring the Streisand effect -- and any resulting legal action against the site will only serve to bring attention to the fact Verizon can't differentiate between dollars and cents.

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  1. identicon
    ShadowSoldier, 11 Jan 2007 @ 7:58am

    Verizon sucks

    I hate verizon. They apparently don't understand that people odn't like being treated like piles of shit. I know of a restraunt that does this as a gimmick but its all in good fun, and you don't have to spend hours on the phone to order a meal. I eventually ditched them and signed up with T-mobile, which has been pretty good so far. Once in Circuit Suck the guy at the verizon store actively lied to my mom to get her to buy a new plan so I could get a phone that worked. I think the verizon should start listening to what people are saying.

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