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Wireless

by Mike Masnick




How Do You Hate Your Mobile Phone Company? Let Me Count The Ways...

from the it-goes-on-and-on-and-on dept

Yesterday, we were talking about how the mobile phone operators have started insulting each other as a way to avoid having to actually focus on how much their own networks also have problems. However, they're not fooling anyone. People still love to hate their mobile operators, and PC World is listing out just a few of the ways... and we'd imagine it can go on and on and on. While perhaps they can get away with it when everyone else is just as bad, at some point it's going to be a serious problem. Instead of fighting over whose bad system is slightly better, isn't it worth actually addressing some of the many customer complaints?

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  1. icon
    Yet another Anonymous Coward (profile), 12 Sep 2006 @ 2:40pm

    Sprint interesting issue

    I moved from California to Oklahoma, and Sprint continued to charge me California state taxes. I called, and a supervisor told me to contact my local state tax agency! So, I finally contacted the Oklahoma Tax Commision, and told them that they were missing my taxes. I never heard from them. But, I got a letter a month later from Sprint. They corrected the taxes, and credited me about $25. The kicker is that they got my name backwards on the letter, even using it through the text.

    If you want to compare service, ask about having a family plan across many states - any service based on a traditional telco can't, as they are regionally regulated. Only Sprint and T-Mobile can do it. When you have kids attending school out of state, this restricts your selections.

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