UK Retailer Assumes Those Over 70 Are Too Senile To Understand Internet Contracts
from the covering-for-stupidity-with-ageism dept
Carphone Warehouse, the popular retailer in the UK, apparently had some problems last year where some people felt the retailer had taken advantage of elderly customers, who didn't quite understand the details of contracts they had signed for internet access. In response, it appears they've gone in the other direction, telling staff that they might want to refuse to sell internet access to those over 70, unless they have a younger relative in tow to help explain the nasty details of the contract. Of course, in practice, this means the young whippersnappers who work at Carphone Warehouse are refusing to sell internet access to anyone over 70. While Carphone Warehouse tries to defend itself by saying the new policy was just to protect more elderly customers from being taken advantage of, they seem to ignore the slightly more reasonable solution: making their contracts more reasonable so that no one, no matter how old, gets taken advantage of in signing them.