Cox Decides Your Outbound Mail Is Spam, Doesn't Tell You
from the oops dept
ISPs that have overactive spam filters where they don't allow users a chance to get around them are nothing new. Remember two years ago when Verizon was blocking almost all European inbound mail? When people complained, Verizon told them that if they really wanted to communicate with people, they should use the phone. That didn't go over that well, and Verizon ended up having to pay up in a class action suit. However, the latest reports suggest that cable broadband provider Cox may have gone a step further. Rather than blocking inbound email as spam, they're now blocking outbound email as spam. Actually, not blocking... deleting. And, even better, not informing you that the emails you sent are gone, never to be delivered. And (yes, it gets better), Cox refuses to admit they've done anything. Trying to protect you from inbound spam is one thing, but having your own provider deleting your own outbound emails as spam without even letting you know or giving you a way around it is going way too far. As you might imagine, Cox customers are not amused.