Now That Plaxo Spam Has Annoyed Enough People, It's Time To Fade It Out?

from the dubious-reasons dept

For years, plenty of people have complained repeatedly about the scourge of "Plaxo spam." These are the constant bombardment of emails from new Plaxo users who have you in their address book, asking you to update your contact info. Often (at least in my case) these came from people I did not actually know -- and the worst offenders had the system send out such an email on a regular basis. Every time people complain about this online, however, a representative from Plaxo shows up to point out that you wouldn't get this spam if you just signed up and used Plaxo's software. This response has obvious problems, as it's essentially saying "we're going to bug you until you sign up." The company did finally offer a global opt-out after a lot of complaints, but it still put the responsibility on the recipient to opt-out of the Plaxo spam. It appears, now, that the company has recognized for a while the annoyance this creates, but specifically chose not to stop it until they had enough people signed up for their system. The company is now admitting that they'll be slowly making the "spam everyone" feature less prominent and will stop encouraging new users to send out such emails. Their rationale is, basically, that they got enough people to sign up that they don't need to do this any more -- which isn't particularly encouraging. It means they've known for a while that this was bad and annoying, but kept at it. Of course, in the link above, Jeremy Wagstaff also challenges the company's claims that it really has so many users -- as he believes an awful lot of Plaxo accounts are dormant.

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  1. identicon
    plusaf, 8 Dec 2007 @ 9:12pm

    use it intelligently

    i've recommended plaxo to many friends and sent many invites to folks in my outlook contacts list, too, but when plaxo gave me the list of "whom to invite" i didn't add folks like my lawn maintenance guys or dentist, but of course, did add :) ...... as a result, probably a dozen or more folks joined and now i can stay in contact with them. i also used plaxo to help me track down nearly a dozen folks i used to work with over several companies and three decades. it's great to be able to catch up with them and be in touch.

    clicking the "send to all" is stupid, inconsiderate and lazy on the part of the user; it wastes plaxo and net resources to send the extra messages, but maybe when that kind of user gets a few dozen "not interested" or "no user by that name" replies, they might get a clue... don't bet on it.... before i retired, i spent a total of many hours trying to teach people that "reply to all" to tell the sender to not send them messages creates an email storm of incredible proportions... some never got the clue.... it takes all kinds....

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