American Express: Leaving Home With Someone Else's Credit Card

from the whoops dept

Dave Farber's Interesting People list has an anonymous story about an American Express screwup. The writer noticed that his or her AmEx card was about to expire and a new one had not been delivered. American Express explained that the card had been sent, but it had been returned for some unknown reason, and promised to overnight the card -- which they did. Unfortunately, in the package American Express also included 34 other ready-to-go American Express cards for other people that had also been returned when sent. Mistakes happen -- and even though that's a pretty big one for a credit card company -- what's worse is how the company responded when told about it. Basically, they didn't respond. They promised to call the person back, but never did and no one seems particularly concerned that 34 American Express cards that don't require authorization were delivered to someone they don't belong to.

Reader Comments (rss)

(Flattened / Threaded)

  1.  
    identicon
    Ufans, Jan 31st, 2006 @ 4:18am

    Outsourcers

    Didn't they outsource a lot of their operations? Always wondered if that kind of outsourcing is a sign of trouble. Just a thought.
    Ufans

     

    reply to this | link to this | view in thread ]

  2.  
    identicon
    Anonymous coward, Jan 31st, 2006 @ 4:45am

    AmeX cock up

    The posting isn't anonymous. Amex did tell him what to do with the cards - chop them up and forget about it. Fair enough. They've probably already issued replacement cards. Some people have too much time on their hands.

     

    reply to this | link to this | view in thread ]

  3.  
    identicon
    COD, Jan 31st, 2006 @ 5:18am

    No Subject Given

    I got somebody else's VISA card, along with my own once. I just cut it half and threw it away - didn't even bother to call VISA.

     

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  4.  
    identicon
    Fred, Jan 31st, 2006 @ 6:19am

    Re: AmeX cock up

    Too busy to take an hour to chop them up, but he will take the time to write e-mails, and then send letters to all the people. Too much time on his hands and desperately in need of attention.

     

    reply to this | link to this | view in thread ]

  5.  
    identicon
    Moogle, Jan 31st, 2006 @ 6:44am

    Re: AmeX cock up

    Sure, chop them up, forget about it, and get ripped off on the off chance it happens again to his own card (although Amex should be aware of the identity of the culprit, but still a pain).

    Or, realize that others may be less moral than himself and raise enough of a stink that it hopefully might have some effect of reducing the chance of it happening again.

    I don't really see the problem. Either choice is viable depending on your personal concerns.

     

    reply to this | link to this | view in thread ]

  6.  
    identicon
    Hudef Uck, Jan 31st, 2006 @ 6:48am

    That's what hiring afros get's ya

    Has anyone ever called AMEX and not had a dumb afro answer?

     

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  7.  
    identicon
    MissingFrame, Jan 31st, 2006 @ 6:54am

    Lovely

    This statement totally cracks me up:
    "and I don't want to spend an hour cutting them up."

    .... as opposed to the 2 hrs he spent on the phone and internet.

     

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  8.  
    identicon
    Alex, Jan 31st, 2006 @ 6:55am

    Re: That's what hiring afros get's ya

    moron

     

    reply to this | link to this | view in thread ]

  9.  
    identicon
    paul, Jan 31st, 2006 @ 7:06am

    Re: That's what hiring afros get's ya

    lets not get racists here that pisses alot of people off

     

    reply to this | link to this | view in thread ]

  10.  
    identicon
    A Funny Guy / The Poison Pen, Jan 31st, 2006 @ 7:48am

    Re: That's what hiring afros get's ya

    Has anyone ever told you you are a racist bastard.....

    No?


    Well someone has now.

    Replys and attitudes like yours a really whats wrong with the whole damn planet...

    There are no white people, no Black people......

    We are all HUMAN!

    Keep your racist crap to yourself....

    Brought to your attention by a 'White' Human.................

     

    reply to this | link to this | view in thread ]

  11.  
    identicon
    A Funny Guy / The Poison Pen, Jan 31st, 2006 @ 7:49am

    Re: That's what hiring afros get's ya

    Thanks paul however its a little late....

    The Poison Pen has struck again........

     

    reply to this | link to this | view in thread ]

  12.  
    identicon
    Aidan, Jan 31st, 2006 @ 8:06am

    No Subject Given

    I just received my new AmEx for one which expires today, and it did require activation. The old card, and last 4 digits of my SSN were the main requirements for activation.

     

    reply to this | link to this | view in thread ]

  13.  
    identicon
    stephen pray, Jan 31st, 2006 @ 8:11am

    Re: AmeX cock up

    hey anonymous asshole... i notice u respond to virtually every post...yeah, let's talk about someone with too much time on their hands...and if you ever need some of my dog's DNA i bet you know the easiest way to get it...ps...even an odd last name is better than no last name.

     

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  14.  
    identicon
    wolff000, Jan 31st, 2006 @ 8:14am

    Re: That's what hiring afros get's ya

    Like others have already said you should keep these comments to yourself. Racism is not something accepted in these forums. I hate censorship but this kind of thing should not be posted anywhere ever for any reason. Now back to the topic at hand. I agree completely this guy has too much time on his hands. yes it was a huge screw up on AMEX's part but as they say shit happens. I also love that the guy didn't want to waste time clipping cards but would waste days righting e-mails and making phone calls.

     

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  15.  
    identicon
    anonymous, Jan 31st, 2006 @ 8:25am

    No Subject Given

    ...and an American Express ad appears just below the article on the same page! ROFL

     

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  16.  
    identicon
    Worker, Jan 31st, 2006 @ 9:06am

    Re: That's what hiring afros get's ya

    I work for Amex as an out source, and I DON'T give out stupid answers...It's the people in the US that give out the stupid answers...

     

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  17.  
    identicon
    jacob, Jan 31st, 2006 @ 9:22am

    Re: That's what hiring afros get's ya

    WOW! un-frickin' believable!

     

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  18.  
    identicon
    Anonymous Patriot, Jan 31st, 2006 @ 10:39am

    No Subject Given

    Ever wonder how your data finds itís way into the wrong hands?

     

    reply to this | link to this | view in thread ]

  19.  
    identicon
    troll, Jan 31st, 2006 @ 4:51pm

    Re: AmeX cock up

    Y.H.B.T., H.A.N.D.

     

    reply to this | link to this | view in thread ]

  20.  
    identicon
    hautedawg, Feb 1st, 2006 @ 11:15am

    Re: That's what hiring afros get's ya

    Why would you waste our time with your comment. Your mind is a terrible waste and you are using our oxygen.

     

    reply to this | link to this | view in thread ]

  21.  
    identicon
    sylver, Jun 6th, 2006 @ 3:28pm

    re: sylver gettys

    GIVE ME A CREDIT CARD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

     

    reply to this | link to this | view in thread ]

  22.  
    identicon
    Anonymous Coward, Oct 25th, 2007 @ 10:31pm

    Re: That's what hiring afros get's ya

    you idiot racist thang!!! blonde asswipe i assume

     

    reply to this | link to this | view in thread ]

  23.  
    identicon
    not a coward and will meet u anywhere, Oct 25th, 2007 @ 10:33pm

    Re: Re: That's what hiring afros get's ya

    asswipe racist...surprised u could spell afro dumbass

     

    reply to this | link to this | view in thread ]

  24.  
    identicon
    stacy, Mar 13th, 2008 @ 8:42am

    Re: Re: That's what hiring afros get's ya

    Re: That's what hiring afros get's ya by Worker on Jan 31st, 2006 @ 9:06am

    ""I work for Amex as an out source, and I DON'T give out stupid answers...It's the people in the US that give out the stupid answers...""
    HOW DARE YOU???? You work for an AMERICAN COMPANY and you call US DUMB??? You have a job that an AMERICAN should have!!!
    It has NOTHING to do with race, it has to do with losing our jobs to people overseas, who quite frankly, even if they DO know what they are talking about - WE CAN BARELY UNDERSTAND YOU! MOST ARE HARDLY PROFICIENT IN THE ENGLISH LANGUAGE! The ONLY "dumb Americans" are the ones who gave YOU your job. I don't care how 'smart' you THINK you are, with comments like you made, you only appear to be a SMART ASS to me. You should be more grateful for having a job that rightfully belongs to another person!
    Oh and by the way - DO NOT delude yourself into thinking you have your "Amex job as an outsource" because you give smarter answers than the "people in the US". YOU ONLY HAVE YOUR JOB BECAUSE YOU ARE WILLING TO WORK FOR LESS MONEY!
    BE MORE RESPECTFUL COMING ON A US SITE, WORKING OUR JOBS AND CALLING US STUPID!

     

    reply to this | link to this | view in thread ]


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