Be Careful When Asking Priceline For A Refund
from the don't-ask-for-rain-checks-either dept
Priceline.com had a concert pianist thrown in jail after he called the company asking for a refund of a $953 plane ticket he says he never purchased. Okay, the guy called them 215 times, but Priceline getting police to slap him with 215 charges of harrassment -- one for each call -- seems a little over the top, as does the guy having to spend 40 hours in a holding cell before a judge dismissed the charges. The real kicker, however, is that Priceline's general counsel says all of the guy's calls forced them to install an automated customer-service system. Uh, yeah. Guess that's what they spent the $953 on, so they can't return it.