It's All A Matter Of Perception
from the jedi-mind-trick dept
A bank company in the UK is removing clocks from its branches to make it harder for people to complain about long waits. The bank says it's taking the clocks out because a survey said they weren't something customers thought would "enhance their banking experience," but one employee is quoted as saying it simply makes it easier to dismiss customer complaints about how long they've been in line. No word on if customers will soon have to check their watches at the door, too.