HP Accused Of Expiring Ink Cartridges

from the must-use-by... dept

What is it with printer manufacturers and their increasingly sophisticated means of screwing over the customers who buy ink from them? Even going beyond various attempts at using technology to block out competition, printer makers have long been accused of having their printers claim a cartridge is empty when it's still 25% full. However, some consumers are claiming that HP goes a step further, and includes a "must use by" date encoded in the chip in their ink cartridges, meaning that if you don't use the ink by a certain date, no HP printer will let you use it any more. It's not clear if the complaint focuses on the fact that this exists at all, or (more reasonably) that the expiration date isn't given to consumers. HP's defense, of course, will most likely be to point out that older cartridges may clog up, causing damage to the printers. Which may, in fact, be true. However, without telling the buyer that the cartridge expires, they may have opened themselves up to trouble, as many people will assume the cartridges will remain good.

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  1. identicon
    ron dexter, 4 Nov 2009 @ 12:57pm

    rip off

    Not only do they put a expire chip in the ink cartgage,they conspire industry wide to price fix.Another complaint is how much ink is actually in the cartgage.The cartgages are divided into 7 compartments in all. The amount of ink contained only touches one third of the space on the sponge.You are paying for ink that you don't get.Next time your cartgage says empty,open up the case and pull out the sponges and see for yourself.These printer companies should be sued for stealing from the customers. Where are all these class action lawyers when you need them?

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