HP Accused Of Expiring Ink Cartridges

from the must-use-by... dept

What is it with printer manufacturers and their increasingly sophisticated means of screwing over the customers who buy ink from them? Even going beyond various attempts at using technology to block out competition, printer makers have long been accused of having their printers claim a cartridge is empty when it's still 25% full. However, some consumers are claiming that HP goes a step further, and includes a "must use by" date encoded in the chip in their ink cartridges, meaning that if you don't use the ink by a certain date, no HP printer will let you use it any more. It's not clear if the complaint focuses on the fact that this exists at all, or (more reasonably) that the expiration date isn't given to consumers. HP's defense, of course, will most likely be to point out that older cartridges may clog up, causing damage to the printers. Which may, in fact, be true. However, without telling the buyer that the cartridge expires, they may have opened themselves up to trouble, as many people will assume the cartridges will remain good.

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  1. identicon
    Matthew, 3 Feb 2009 @ 7:01am

    HP run by Crooks

    I own the Photosmart C5180. Technically, its a decent all-in-one printer. However....

    HP are bastards. My black cartridge is at least half full; i know this because it was last week - and because I just picked it up with my hands, shook it and can hear and feel at least half a cartridge of ink inside there. My "Supply Level" utility is claiming that my level is at 0%. That's right, it says there is nothing in the cartridge. Maybe its because it has passed its "expiry date"... I call Bullshit! And I have had the same issue with all of the other cartridges.

    HP is operated by crooks.

    I know it says "Ink levels are estimated" but you have got to be kidding me.

    I get hassled every time I need to print and sometimes it doesn't even allow me and I have to start swearing at the machine and restart the computer and re insert the cartridges until it takes.

    We as consumers should not have to find work-arounds that involve opening the lid and removing internal components, or hunting for drivers and altering them just so we can perform the most basic of functions for what we bought the printer for in the first place. PRINTING!

    Suck it HP. Suck a big one. I will never buy a product from you again. Corporate scumbags.

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