HP Accused Of Expiring Ink Cartridges

from the must-use-by... dept

What is it with printer manufacturers and their increasingly sophisticated means of screwing over the customers who buy ink from them? Even going beyond various attempts at using technology to block out competition, printer makers have long been accused of having their printers claim a cartridge is empty when it's still 25% full. However, some consumers are claiming that HP goes a step further, and includes a "must use by" date encoded in the chip in their ink cartridges, meaning that if you don't use the ink by a certain date, no HP printer will let you use it any more. It's not clear if the complaint focuses on the fact that this exists at all, or (more reasonably) that the expiration date isn't given to consumers. HP's defense, of course, will most likely be to point out that older cartridges may clog up, causing damage to the printers. Which may, in fact, be true. However, without telling the buyer that the cartridge expires, they may have opened themselves up to trouble, as many people will assume the cartridges will remain good.

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  1. identicon
    Alicia, 1 Aug 2008 @ 3:58pm

    My Letter to HP President and CEO Mark Hurd

    I never knew ink cartridges expired. Worst yet on my HP Printer (PSC 2355xi) it doesn't give you a this is expired error message. It just randomly stops working and tells you that you do not have the correct ink cartridge installed. See my letter below....

    While I do not expect that this concern will be corrected, I feel that I must join the many to issue this complaint. This is regarding the built in product obsolescence into your ink cartridges. I personally have had to discard 2 sets of perfectly good ink cartridges (over 50% full) because they expired. I did not realize what was happening until the second set gave me the same error message "ink cartridge installed is not the correct one for this printer", or something along those lines. The product does not even tell you, I'm expired. I searched why do ink cartridges expire and found multiple rants about your company and a few others as well. I cannot believe that you think such a business practice will allow your company to remain successful into the future. I have reinstalled my old printer, which uses ink cartridges until they are low in ink or have no ink remaining. This product is an older Lexmark. It does not accept camera cards but I can load my pictures through the USB cable and the camera itself. I am very disappointed in my HP product and do not expect I will ever purchase HP again.

    I am a business major (currently in school) and I work fulltime. I cannot afford to continue to buy ink cartridges when it is not necessary to do so. I know from my business classes that what you are doing is wrong and will hurt your business in the long run. It ruins your reputation and product image. HP is a money hungry, poor quality, worthless corporation. This is the image you now portray.

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