HP Accused Of Expiring Ink Cartridges

from the must-use-by... dept

What is it with printer manufacturers and their increasingly sophisticated means of screwing over the customers who buy ink from them? Even going beyond various attempts at using technology to block out competition, printer makers have long been accused of having their printers claim a cartridge is empty when it's still 25% full. However, some consumers are claiming that HP goes a step further, and includes a "must use by" date encoded in the chip in their ink cartridges, meaning that if you don't use the ink by a certain date, no HP printer will let you use it any more. It's not clear if the complaint focuses on the fact that this exists at all, or (more reasonably) that the expiration date isn't given to consumers. HP's defense, of course, will most likely be to point out that older cartridges may clog up, causing damage to the printers. Which may, in fact, be true. However, without telling the buyer that the cartridge expires, they may have opened themselves up to trouble, as many people will assume the cartridges will remain good.

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  1. icon
    JoeKSU93 (profile), 8 Feb 2012 @ 11:56am

    Scam on cartridges installed in computer

    I had a HP Photosmart printer last year and it's cartridges were failing to print. It was admitted by tech support that the initial cartridges that come with the printer have less ink than regular ones bought in the store. Hmm. I thought I was buying the same thing that came with them? They look the same? Is Lexmark doing this trick too? I just got a new set of cartridges from them and printer head since mine was failing to print. In a very short time I was out of black ink. Did they offer the print head and a set of half full cartridges to satisfy me, so I would not feel bad by throwing away my full cartridges I just bought? I wonder!!

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