HP Accused Of Expiring Ink Cartridges

from the must-use-by... dept

What is it with printer manufacturers and their increasingly sophisticated means of screwing over the customers who buy ink from them? Even going beyond various attempts at using technology to block out competition, printer makers have long been accused of having their printers claim a cartridge is empty when it's still 25% full. However, some consumers are claiming that HP goes a step further, and includes a "must use by" date encoded in the chip in their ink cartridges, meaning that if you don't use the ink by a certain date, no HP printer will let you use it any more. It's not clear if the complaint focuses on the fact that this exists at all, or (more reasonably) that the expiration date isn't given to consumers. HP's defense, of course, will most likely be to point out that older cartridges may clog up, causing damage to the printers. Which may, in fact, be true. However, without telling the buyer that the cartridge expires, they may have opened themselves up to trouble, as many people will assume the cartridges will remain good.

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  1. identicon
    Lisa, 13 Mar 2007 @ 1:51pm

    Yes, join the fight!!!

    I, for one, am taking a stand. I'm not going to be sucked into giving HP any more of my hard-earned money. On top of their ridiculous and monopolistic ink cartridge techniques, they now farm all their customer service calls out to India, which not only makes the American economy suffer, but makes it really hard to get any actual help when you call! I'm donating both of my HP printers (an AIO Deskjet and a color laser) and using the money I save on replacing "expired" cartridges, printheads, coating kits, and other replaceables to buy the best Canon printer I can afford. It's sad that I can't support an American company for this purchase. Does anyone know if any other companies besides Canon sell printers without "expiring" ink?

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