Legal Issues

by Mike Masnick




HP Accused Of Expiring Ink Cartridges

from the must-use-by... dept

What is it with printer manufacturers and their increasingly sophisticated means of screwing over the customers who buy ink from them? Even going beyond various attempts at using technology to block out competition, printer makers have long been accused of having their printers claim a cartridge is empty when it's still 25% full. However, some consumers are claiming that HP goes a step further, and includes a "must use by" date encoded in the chip in their ink cartridges, meaning that if you don't use the ink by a certain date, no HP printer will let you use it any more. It's not clear if the complaint focuses on the fact that this exists at all, or (more reasonably) that the expiration date isn't given to consumers. HP's defense, of course, will most likely be to point out that older cartridges may clog up, causing damage to the printers. Which may, in fact, be true. However, without telling the buyer that the cartridge expires, they may have opened themselves up to trouble, as many people will assume the cartridges will remain good.

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  1. identicon
    Michael, 4 Sep 2011 @ 3:40pm

    hp ink cartridges

    here is my little story about hp I have a HP photosmart pro B9180 and I have seen this machine go from cartridge getting low to depleted in 2 weeks but what is strange is that I had not used it so that can pretty much some up that they are on a time chip that shows empty when they are not? or it just vanishes in the wind so im going to try shutting it down during my down time and see if that helps then after changing 3 cartridges the next time i turn it on 2 other cartridges show there getting low pretty good racket it's like we are junkies and hp is the pusher man selling us are fix.

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