HP Accused Of Expiring Ink Cartridges

from the must-use-by... dept

What is it with printer manufacturers and their increasingly sophisticated means of screwing over the customers who buy ink from them? Even going beyond various attempts at using technology to block out competition, printer makers have long been accused of having their printers claim a cartridge is empty when it's still 25% full. However, some consumers are claiming that HP goes a step further, and includes a "must use by" date encoded in the chip in their ink cartridges, meaning that if you don't use the ink by a certain date, no HP printer will let you use it any more. It's not clear if the complaint focuses on the fact that this exists at all, or (more reasonably) that the expiration date isn't given to consumers. HP's defense, of course, will most likely be to point out that older cartridges may clog up, causing damage to the printers. Which may, in fact, be true. However, without telling the buyer that the cartridge expires, they may have opened themselves up to trouble, as many people will assume the cartridges will remain good.

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  1. identicon
    Luis Ventura, 19 Dec 2010 @ 8:37am

    HP ripoff

    About 4 years ago I bought 2 HP Photosmart 3310 all in one units, at the tune of $700 for both of them.
    Soon after I began to receive the messages of ink out of date and cartridge is out of ink, the all 12 of them one after another.
    To my dismay, I found out that HP had been doing that on purpouse since 2001 in order to make money selling their ink cartridges not only in my models but in others as well.
    Now, about three months ago, I received a notification that they have a Class action sue against them for these reasons and had settled out of court.
    Well, I don't know who was involved in that, because all they are going to do is send you cupons to buy their own cartridges again (that will end up having the same problems again since they had refused to modify the software that goes into these machines),that by the way had mostly end up in the trash like my two units because it is plain and simply imposible to pay for the cost of continuosly buying their cartridges.
    I really don't know who in that company came up with such idea of making money, because now that the news are out, HP is not only not selling their printers, but also their computers and monitors, and as far as I am concern, at soon as I see the HP logo on any product, I walk away as fast and as far as I possible can.
    At least Toyota got in to problems by accident, but HP di it intencionally.
    Nice going guys.

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