Deconstructing The Gator EULA

from the what-have-you-done-lately? dept

Gator has been working very hard lately to change their reputation as a spyware provider. From threatening those who call their software spyware to changing their name to run away from the spyware association they've been trying to present themselves as a consumer friendly company. However, there's what you say and what you do. Broadband Reports is pointing to Ben Edelman's deconstruction of Gator's EULA, where it seems pretty clear that the company isn't particularly consumer friendly. Among other things, they forbid you to use other software to remove the product. As Edelman points out, Claria/Gator always defends "user choice" in putting the application on their computer -- but they no longer support user choice when it comes to removing it. Also, for a 63 page license agreement, the company is particularly sneaky in explaining what they really do. That is, nowhere in the agreement do they mention that they will be dumping a ton of "pop up ads" on users' computers. The only mention of pop up ads concerns a survey from Gator.

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  1. identicon
    Ben Edelman, 2 Dec 2004 @ 6:38am

    Claria Has No Add/Remove Entry

    KCT specifically claims that Claria "(2) includes an entry in add/remove programs." This claim is demonstrably false. Install Claria in the Kazaa bundle, and there will be no such entry. (I know, because I did precisely this test a mere few days ago, and I kept a screenshot to prove it.)
    My article couldn't be more clear on this point:
    If Gator were easy to uninstall, users might not need to resort to third-party removal programs. But Gator makes its software hard to remove. Browse to Add/Remove Programs on a computer with Gator installed, and there's often no entry for Gator. Instead, users are required to identify, find, and remove all programs that bundle Gator, and only then is Gator's software designed to uninstall. This unusual removal procedure -- unique among all programs I've ever encountered -- makes Gator difficult for users to remove.

    As to the bulk of the rest of KCT's message: I don't care to let this forum be distracted from substance to personal attacks.

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