Solution To Phishing: Ignore All Requests For Info

from the email's-dead-for-info-requests dept

As people are trying to come up with a "solution" to the phishing problem, it appears some people have come up with a perfectly workable solution: don't respond to any email asking for personal info, no matter how legitimate it looks. Part of the problem is that the phishing scams are very, very realistic looking. However, a bigger part of the problem is that banks and other companies don't take the threat seriously. Thus, they end up sending out mail that looks just like the mail phishers send. Because they still send out emails like this, they're effectively killing email as a channel of reasonable communication about account info. People are simply going to default to ignoring everything, just in case it's a scam.

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  1. identicon
    Paul, 18 Nov 2004 @ 12:41pm

    Re: There is a solution

    But if the customer and bank want two-way communication, then there needs to be a medium. Email is a medium that works, but the public email system ("@" email system) falls flat on its face.

    Banks may want to notify customers of any various items and they cannot just wait for the customer to visit the web site. Online banking, with approval proceses, is a classic example.

    The private email network allows institutions to send information via a private email that cannot be spoofed. So the customer knows exactly what to look for in the private email. It is built-into the network system, not just an HTML tag in an SMTP email.

    And this goes well beyond just your bank. Think of insurance, loans, credit card, and so many other trusted institutions that want a two-way electronic communication channel. Don't give that up just because the first try at it (the public "@" email system) failed. We just need to evolve.

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