What's The ROI Of Your Phone System?
from the silly-questions dept
No, this article doesn't ask what the ROI of a phone system is for a company, but does say that companies aren't letting their employees you instant messaging because they don't see the ROI. This seems like the type of question that will sound just like "what's the ROI of your phone" in the future. A communications tool like your phone system or email or instant messaging isn't judged by its individual ROI. It's a tool that lets people communicate much more effectively both inside and outside the organization, and giving them that option to have in their toolbox expands opportunities. The study in question did find that people who had IM at the office did tend to be more productive, but it's not clear why you would even want to bother separating it out. The fear that companies have is that users will use IM to waste time, but that doesn't seem like a reason to ban the technology entirely. Sure, some people will waste time with it, but a company should be able to figure out who's not doing their job properly and weed them out. Just because some people might abuse a technology to slack off, doesn't mean it should be banned from letting all of your good workers use it. If that was the case, all companies wouldn't allow computers (oooh, solitaire!), the web, email, phones, books, notepads, lunch break rooms or even let employees talk to each other. You give employees the tools and you let them know what their job is. If they're not performing, that's the issue you deal with, not whether they've been goofing off over IM. If they are getting their job done, what's the problem?