by Mike Masnick

What If The Phone Company Called Your Friends To Collect Your Bill?

from the ah,-so-much-data dept

Let's say you're a phone company, and someone has been a bit late in paying their bills. You have all their phone records, and you know who they call. Would it make sense to call some of their frequently called numbers and have these friends, family or colleagues put the pressure on the delinquent subscriber? According to a post at Dave Farber's Interesting People list, that's exactly what one mobile phone company in India just did. As the full story notes, the person that Hutch called up happened to be a potential client -- and that can't look good. While someone in the comments notes another local phone company did the same, you have to wonder if this is common practice, or one collections agent simply going to far. Either way, you have to wonder why a collections agent should have access to the phone numbers you call.

Reader Comments

Subscribe: RSS

View by: Time | Thread

  • identicon
    phoenix, 31 Aug 2004 @ 1:03am

    No Subject Given

    I imagine a collections agent needs access to your call records in case you want to dispute the amount on the bill. Of course, in theory that should fall under customer complaints and be separate from collections but that would make collections agents' lives much harder.

    reply to this | link to this | view in chronology ]

Add Your Comment

Have a Techdirt Account? Sign in now. Want one? Register here
Get Techdirt’s Daily Email
Use markdown for basic formatting. HTML is no longer supported.
  Save me a cookie
Follow Techdirt
Techdirt Gear
Shop Now: I Invented Email
Report this ad  |  Hide Techdirt ads
Essential Reading
Techdirt Deals
Report this ad  |  Hide Techdirt ads
Techdirt Insider Chat
Report this ad  |  Hide Techdirt ads
Recent Stories
Report this ad  |  Hide Techdirt ads


Email This

This feature is only available to registered users. Register or sign in to use it.