Dear Valued Customer, You Are A Loser

from the making-life-worse dept

How many stories do you have about technology products that just don't seem to work -- and appear to be designed to have never work properly at all (or clearly designed with no thought towards how a customer would use them). It appears someone has decided to write a book about many, many such products. Wired News is now running a review of a book about the problems technology causes for customers, including a story about a driver who purchased 50 new pagers, only to crash his car when all of the new pagers went off at once with a welcome message. The book, Dear Valued Customer, You Are A Loser, apparently doesn't try to analyze the deeper causes of such things, but simply report them. Plus, it sounds like the author has a built in franchise. There are so many stories of these types of products, you can bet the sequel is already being written.

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  • identicon
    Michael, 26 Sep 2004 @ 5:07pm

    intent

    >"The book...apparently doesn't try to analyze the deeper causes of such things, but simply report them. Plus, it sounds like the author has a built in franchise. There are so many stories of these types of products, you can bet the sequel is already being written.< br> Such a broad survey of stories is precisely the intent of the author Rick Broadhead, rather than an oversight or lack of in-depth investigation, if I recall correctly. I flipped through the book at a local bookstore and in fact, (again if I recall correctly) I believe he suggested a possible sequel in which he may explore the broader issues at-hand. Even if he doesn't, the excerpts I read were quite interesting in their own right.

    reply to this | link to this | view in chronology ]


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