by Mike Masnick

When Best Buy Is Not Your Best Buy

from the false-advertising? dept

It turns out that Best Buy may not, in fact, really be your best buy... The State of Ohio is suing the retailer for "unfair and deceptive business practices" including packaging refurbished items as new, and failing to honor rebates or those warranties they push so hard to sell you.

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  1. identicon
    Briamah, 16 Jan 2007 @ 6:17am

    I would expect Best Buy employees to feel they provide very good customer service. Maybe to each other they do. But I have found as a shopper that the sales help on the floor was much more professional and responsive than the customer service at Best Buy has ever been. What is strange is that it is usually the other way around. I had 3 extremely bad experiences with the customer service at the Best Buy in my area. I won't go there any more. Maybe the prices are good and the location is convenient. But what it cost in stress and time if you need an issue resolved and are at the mercy of disinterested at best and just plain hostile at worst customer service actually makes shopping at Best Buy The Worst Buy.

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