by Mike Masnick

When Best Buy Is Not Your Best Buy

from the false-advertising? dept

It turns out that Best Buy may not, in fact, really be your best buy... The State of Ohio is suing the retailer for "unfair and deceptive business practices" including packaging refurbished items as new, and failing to honor rebates or those warranties they push so hard to sell you.

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  1. identicon
    Barbara Rodriguez, 28 Dec 2006 @ 8:37am

    Exceptionally Lousy Customer Service

    Their store hours are 10:00 am to 10:00 pm yet you call their store and the phone rings at least 200 times before anyone picks it up: lousy customer service.

    I bought a Gateway laptop from them and so far it has had 3 broken/cracked hinges. So far it's been in their service center a month yet they cant seem to tell me exactly when its going to be fixed. The service order says "12/28" but I guess that is just a paper.

    I will NEVER purchase anything else from this lousy retailer. And I mean NEVER.

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