by Mike Masnick

When Best Buy Is Not Your Best Buy

from the false-advertising? dept

It turns out that Best Buy may not, in fact, really be your best buy... The State of Ohio is suing the retailer for "unfair and deceptive business practices" including packaging refurbished items as new, and failing to honor rebates or those warranties they push so hard to sell you.

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  1. identicon
    Jerry, 20 Dec 2006 @ 10:34am

    worthless extended warranties

    Have numerous items bought from Best Buy in Ohio with extended purchased warranties. 3 repairs on the washer within the past 12 months, one day off vacation to wait for serviceman to show and never did. Then when repaired lasted 15 minutes before it broke again. Had to wait over a week for them to come back. Same thing for the tv. Simple on-off button to be replaced. Had to make appointment for serviceman to tell me he had to order the part. 3-4 days later he came and installed the part, and the tv died within a half hour. Same runaround from Best Buy corporate. Doesn't matter if it wasn't fixed properly, I had to make another appointment, took another day off work, and lo and behold, the serviceman didn't show up again and nothing but excuses from Best Buy. They have gotten so large they don't care if you're happy or not. Extended warranties shouldn't mean you wait several days for service and you have a 50/50 chance of it being fixed correctly. Won't shop here anymore.

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