by Mike Masnick

When Best Buy Is Not Your Best Buy

from the false-advertising? dept

It turns out that Best Buy may not, in fact, really be your best buy... The State of Ohio is suing the retailer for "unfair and deceptive business practices" including packaging refurbished items as new, and failing to honor rebates or those warranties they push so hard to sell you.

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  1. identicon
    ANNIE OAKLEY, 26 Oct 2006 @ 10:31am

    E-Machine and Extended Service Contract

    I purchased an E-Machine computer sold to me as new but was really reconditioned and 3 yr service contract from Best Buy in Conroe, TX 1 1/2 yrs ago. The monitor "died"; Best Buy sent a new one but not an E-machine monitor along with speakers, etc. with instructions for me to return the bad monitor, speakers etc. in the box they provided with the new equipment. The bad monitor didn't fit necessitating my out-of-pocket expenses to return the bad monitor or else my credit card would be charged. I included the receipt for my out of pocket expenses requesting reimbursement.

    The new speakers Best Buy sent weren't compatible with my E-Machine and thus, didn't work. After wasting much time sitting on hold and speaking to unknowledgable people and waiting over a month, new speakers were finally sent.

    I was instructed to write a letter to Best Buy requesting my out of pocket expenses. One month later, no reimbursement.

    Dealing with Best Buy over this service contract has become a career that I am now terminating. I will not purchase anything else from Best Buy nor will I encourage anyone else. Thanks.

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