Surprises

by Mike Masnick




Want Fries With That Outsourcing?

from the what-can't-you-outsource? dept

theodp writes "The NY Times reports that even restaurant jobs are not immune to outsourcing. Pull into the drive-through of a McDonald's just off U.S. 55 near Cape Girardeau, Missouri, and the person taking your order is more than 900 miles away in a Colorado Springs call center. A McDonald's IT VP says it is 'way, way too early' to tell if the call center idea would work across the chain's 13,000 U.S. restaurants." The claim is that by centralizing this service, it reduces the error rates and gets people through the drive-through faster -- though, it's not entirely clear why that's true.

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  • identicon
    dorpus, 19 Jul 2004 @ 12:51am

    Might work in California

    How many fast-food workers in California speak good English? About 10% of them?

    reply to this | link to this | view in chronology ]

  • identicon
    eeyore, 19 Jul 2004 @ 4:12am

    big deal

    I've gone to a McDonald's drive-thru where they take your order in person and still had them fuck it up. How hard is it to ring up a Sausage McMuffin and coffee anyway?

    reply to this | link to this | view in chronology ]

    • identicon
      Anonymous Coward, 19 Jul 2004 @ 7:24am

      Multicultural Mc Moron Meals ... to GO !


      I can just see pulling up to window # 2 now:

      Look you dumb taco eatin' green card carrying dolt ...

      I TOLD the dot-headed cow worshipping curry slupper over in Bangalore via the speaker I wanted that " All American Meal " WITHOUT cheese !!!!!

      What ? You don't take peso's or rupees ? ! ?
      Well fuck ya then you multicultural liberals ... Why do you want my American money ?

      reply to this | link to this | view in chronology ]

    • identicon
      Anonymous Coward, 19 Jul 2004 @ 7:35am

      Re: big deal

      Well, dorkwad, if you'd shut off your F-350 while you're mumbling into the microphone and slapping your kids in the back, then maybe we'd be able to hear you.

      Fewer than 1 in 10 turn off their engine, and those that do aren't driving these larger trucks with the painfully-loud engines. I was amazed how much I could hear when the engine went off and the customer actually spoke AT the mic. No shouting, just speaking.

      reply to this | link to this | view in chronology ]

      • identicon
        eeyore, 19 Jul 2004 @ 8:51am

        Re: big deal

        I don't own a F-350, butt-pirate. And I don't have kids and I don't mumble and I said I was talking FACE TO FACE TO A LIVE PERSON, NOT A MICROPHONE. Why don't you read the comments before you mindlessly and anonymously slander other people, dick.

        reply to this | link to this | view in chronology ]

  • identicon
    TAD, 19 Jul 2004 @ 9:10am

    No Subject Given

    Thank you, come again!

    reply to this | link to this | view in chronology ]

  • identicon
    Anonymous Coward, 19 Jul 2004 @ 9:54am

    No Subject Given

    We love to see you smile :-)

    reply to this | link to this | view in chronology ]

  • identicon
    Anonymous Coward, 19 Jul 2004 @ 9:55am

    No Subject Given

    This thread deserves a break today.

    reply to this | link to this | view in chronology ]

  • identicon
    Sara Peller, 19 Jul 2004 @ 9:56am

    Unoffical spokesman for Wendy's

    Hey Mike,

    WHERE's THE BEEF ?

    reply to this | link to this | view in chronology ]


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